CareMonkey

FAQ 12

• What can a User search on?
• How does an Administrator view the Care Profile changes?
• How does an Administrator upload an Attachment on behalf of Care Profile Owners?
• How does an Administrator archive a profile or group and view the details after?
• How does an Administrator add Private Notes?

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eForms 21

• How does an Administrator create an eForm?
• What are the different eForm Question Types that an Administrator can use?
• How does an Administrator view, export, and print the eForm responses?
• How does an Administrator Create and Use eForm Templates?
• How does an Administrator assign a Group to an eForm?

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Students or Members 14

• How does an Administrator add a single Care Profile request?
• How does an Administrator add multiple Care Profile requests?
• How does an Administrator delete a Care Profile?
• How does an Administrator assign Care Profiles to a Group or an eForm?
• How does an Administrator remove Care Profiles from a Group or an eForm?

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Groups 5

• How does an Administrator send an email to members of a Group or an eForm?
• How does an Administrator create a Group?
• How does an Administrator delete a Group?
• How does an administrator assign staff carers to a group or eForm?
• How does an Administrator delete multiple groups or eForms?

Importing Data & The Rollover Process 3

• How does the administrator do the Roll-Over Process for Schools Without Integration?
• How does an Administrator do the Roll-Over Process for Schools With Integration?
• How does an Administrator Import the data from existing systems?

Administrator Tools 13

• How does an Administrator configure the Advanced Settings?
• How does an Administrator create or add new Administrators?
• How does an Administrator customise the automatic log out feature of CareMonkey?
• How does an Administrator set up the Payments Feature?
• How does an Administrator check the Payments received via the eForm Payment Request Feature?

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Photos 3

• How does an Administrator add or change the organisation's logo?
• How does an Administrator upload Profile Photos?
• How does an Administrator Remove and Replace the Profile Photos?

Carers 5

• How does an Administrator search for Carers?
• How does an Administrator add a Single Staff Carer?
• How does an Administrator add Multiple Staff Carers?
• How does an Administrator delete a Staff Carer?
• How does an Administrator check the Care Profiles that were viewed by the Staff Carers?

Reports 8

• How does an administrator access the Parent Detail Changes?
• How does an Administrator generate a report of profiles with a medical condition?
• How does an Administrator print an Action Plan?
• How does an Administrator generate reports?
• How does an Administrator export the data of shared Care Profiles?

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SMS Messaging 2

• How does an Administrator send SMS or Text Messages?
• How does an Administrator add SMS credits to the account?

Email and Password Issues 1

• How does an Administrator reset the password?

Audit Trail 4

• How does an Administrator check the Communications Records of a Care Profile?
• How does an Administrator view the changes made to the Account?
• How does an Administrator check the Staff Carers who viewed a Care Profile?
• Why emails are not being sent to the Care Profile Owner?

Profile and Account 27

• How does a User create a Care Profile? (Without an existing account)
• How does a User create a Care Profile? (With an existing account)
• How does a User upload an Action Plan?
• How does a User sign in the Signature Box?
• How does a User update an EpiPen or Anapen Expiry Date?

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Teachers, Coaches and other Staff Carers 6

• How does a User create a Roll Call report?
• How does a Staff Carer create an eForm?
• How does a User print a Care Profile?
• How does a Staff Carer create an Incident or Injury Report?
• How does a Staff Carer access care profiles when there is no internet access?

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Parents and Other Carers 5

• What does the "Not Shared with Anyone" error mean?
• How does a User stop receiving reminder emails?
• How does a User transfer the ownership of a profile?
• How does a User add an Excursion Reminder to a calendar?
• How does the organisation keep track of who is looking at the profiles?

Sharing 9

• How does a User Share a Profile with an Organisation?
• How does a User Share a Profile with a Second Parent or Carer?
• What happens to the CareMonkey profile when the member leaves the organisation?
• How does a User Unshare a Profile?
• How does a User Remove Access for Individuals?

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Email and Password Issues 3

• How does a User change the email address?
• How does a User reset a password?
• How does a User change the password?

Security 5

• Why does a User receive emails about a sign-in from a new device?
• Is the CareMonkey system secure?
• How does a User turn on Two-Factor Authentication?
• Overview of Profile Lockdown for CareProfile owners
• How does Profile Lockdown work?

Pictures 2

• How does a User add a profile photo?
• How does a User add a picture to the account?

eForms/Permission Requests 3

• How does a User change a response to an eForm/Permission Request?
• How does a User Accept and Consent an eForm Request?
• How does a User check the old eForms?

FAQ 6

• How to download the app
• Easier access with a 4 digit PIN
• How to Add attachments to Medical Conditions on a Smartphone
• How to view eForm Responses on Mobile for Staff Members
• How to download data for offline access

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