What is it
Profile lockdown is the CareMonkey term given to a profile request that originates from a business (i.e. not a school or club) or a profile request for an adult.
How is it different
The private information (emergency contacts, medical contacts, emergency information, medical conditions, other conditions and notes) are not accessible to admins or staff carers except when in an emergency. When a staff member tries to access the private information contained on that profile, they will be required to confirm they have a legitimate need for the information as well as provide a reason as to why they require access to the profile. The screenshot below shows how it looks like from a staff carer's view:
As the profile owner, you will have full visibility of who accessed the private information, when they accessed it, and the reason they provided for accessing it.
Due to the restricted nature of the information contained in profiles, the information provided in a report will be limited to only include basic information (name, number). If the organisation has a variety of locked down profiles and regular profiles, generating a report will display for the regular profiles but not the locked down profiles.
Seeing who has viewed your profile
- Click on the profile.
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In the Sharing box on the left, click See who has viewed this Profile.
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A list of users who have viewed the profile will show up.
If a user has not supplied a reason yet, clicking Send Reminder will send out an email reminding that particular user that they need to log in and provide a reason.
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Once they have supplied a reason, it will appear instead of the button.
