Why emails are not being sent to the Care Profile Owner?
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Created by: Mark Valencia
Modified on: Sat, 30 Jul, 2016 at 7:37 PM
Here are the possible reasons why emails are not being sent to a Care Profile Owner (i.e., parents, club members, adult participants, employees, etc.):
- Email is non-existent
- Undeliverable email (server was temporary unavailable so we can retry sending another)
- Mailbox is full
- Vacation/Auto Reply is turned on
You can check the status of an email by doing the following steps:
- Click on the three horizontal lines icon on a Profile.
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Click View Audit Trail. You will then be taken to the
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Look for the status of an email in the Status column.
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Mark is the author of this solution article.
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