FAQ

Frequently Asked Questions (with answers!)

What can a User search on?
The search function in CareMonkey is available for all users.  Administrators        Care Profile Owners (i.e., parents, adult...
Thu, 28 Jul, 2016 at 3:39 PM
How does an Administrator view the Care Profile changes?
To see the list of the most recent changes in a Care Profile so you can update an existing member management system (such as Synergetic for schools)...
Tue, 26 Jul, 2016 at 8:34 PM
How does an Administrator upload an Attachment on behalf of Care Profile Owners?
From time to time, administrators may have the original of an attachment that a Care Profile Owners (i.e., parents, adult club members, adult partic...
Wed, 20 Jul, 2016 at 7:01 AM
How does an Administrator archive a profile or group and view the details after?
To assist with record-keeping requirements, we've created a searchable archive that gives the administrators an access to details of Groups and eF...
Thu, 28 Jul, 2016 at 3:39 PM
How does an Administrator add Private Notes?
Private Notes are notes that are shared with Administrators and Staff Carers (i.e., teachers, club coaches, team managers, supervisors, etc.) via the Care...
Wed, 20 Jul, 2016 at 6:31 AM
How does an Administrator provide an access for the Group Carers to send SMS?
As an administrator, you can now limit the Staff Members' (i.e., teachers, club coaches, team managers, supervisors, etc.) ability to send SM...
Wed, 20 Jul, 2016 at 7:14 AM
How much does CareMonkey cost?
CareMonkey is free for all individuals to use. Groups (e.g. schools, clubs, workplaces, businesses) pay an annual subscription fee to manage their group. ...
Tue, 19 Jul, 2016 at 7:58 PM
How does an Administrator Filter the Care Profiles?
This option allows the administrator to filter the profiles being shown on the home page through various categories available. This is located at...
Fri, 22 Jul, 2016 at 6:02 AM
How does an Administrator enable the messaging for profiles?
To allow the organisation's CareMonkey account to start sending out Care Profile requests, as well as any external communication to Care Profile Ow...
Sun, 31 Jul, 2016 at 12:56 PM
How does an Administrator add default compulsory attachments?
Certain locations have mandatory regulations regarding Action Plans for medical conditions. Organisations can specify default Action Plan templat...
Mon, 18 Jul, 2016 at 8:44 AM