CareMonkey
Welcome
Login
Home
Solutions
How can we help you today?
Enter your search term here...
Search
New support ticket
Check ticket status
Knowledge base
School/Club Administrators
FAQ
12
What can a User search on?
How does an Administrator view the Care Profile changes?
How does an Administrator upload an Attachment on behalf of Care Profile Owners?
How does an Administrator archive a profile or group and view the details after?
How does an Administrator add Private Notes?
View all 12
eForms
21
How does an Administrator create an eForm?
What are the different eForm Question Types that an Administrator can use?
How does an Administrator view, export, and print the eForm responses?
How does an Administrator Create and Use eForm Templates?
How does an Administrator assign a Group to an eForm?
View all 21
Students or Members
14
How does an Administrator add a single Care Profile request?
How does an Administrator add multiple Care Profile requests?
How does an Administrator delete a Care Profile?
How does an Administrator assign Care Profiles to a Group or an eForm?
How does an Administrator remove Care Profiles from a Group or an eForm?
View all 14
Groups
5
How does an Administrator send an email to members of a Group or an eForm?
How does an Administrator create a Group?
How does an Administrator delete a Group?
How does an administrator assign staff carers to a group or eForm?
How does an Administrator delete multiple groups or eForms?
Importing Data & The Rollover Process
3
How does the administrator do the Roll-Over Process for Schools Without Integration?
How does an Administrator do the Roll-Over Process for Schools With Integration?
How does an Administrator Import the data from existing systems?
Administrator Tools
13
How does an Administrator configure the Advanced Settings?
How does an Administrator create or add new Administrators?
How does an Administrator customise the automatic log out feature of CareMonkey?
How does an Administrator set up the Payments Feature?
How does an Administrator check the Payments received via the eForm Payment Request Feature?
View all 13
Photos
3
How does an Administrator add or change the organisation's logo?
How does an Administrator upload Profile Photos?
How does an Administrator Remove and Replace the Profile Photos?
Carers
5
How does an Administrator search for Carers?
How does an Administrator add a Single Staff Carer?
How does an Administrator add Multiple Staff Carers?
How does an Administrator delete a Staff Carer?
How does an Administrator check the Care Profiles that were viewed by the Staff Carers?
Reports
8
How does an administrator access the Parent Detail Changes?
How does an Administrator generate a report of profiles with a medical condition?
How does an Administrator print an Action Plan?
How does an Administrator generate reports?
How does an Administrator export the data of shared Care Profiles?
View all 8
SMS Messaging
2
How does an Administrator send SMS or Text Messages?
How does an Administrator add SMS credits to the account?
Email and Password Issues
1
How does an Administrator reset the password?
Audit Trail
4
How does an Administrator check the Communications Records of a Care Profile?
How does an Administrator view the changes made to the Account?
How does an Administrator check the Staff Carers who viewed a Care Profile?
Why emails are not being sent to the Care Profile Owner?
Parents, Adult Users and Carers
Profile and Account
27
How does a User create a Care Profile? (Without an existing account)
How does a User create a Care Profile? (With an existing account)
How does a User upload an Action Plan?
How does a User sign in the Signature Box?
How does a User update an EpiPen or Anapen Expiry Date?
View all 27
Teachers, Coaches and other Staff Carers
6
How does a User create a Roll Call report?
How does a Staff Carer create an eForm?
How does a User print a Care Profile?
How does a Staff Carer create an Incident or Injury Report?
How does a Staff Carer access care profiles when there is no internet access?
View all 6
Parents and Other Carers
5
What does the "Not Shared with Anyone" error mean?
How does a User stop receiving reminder emails?
How does a User transfer the ownership of a profile?
How does a User add an Excursion Reminder to a calendar?
How does the organisation keep track of who is looking at the profiles?
Sharing
9
How does a User Share a Profile with an Organisation?
How does a User Share a Profile with a Second Parent or Carer?
What happens to the CareMonkey profile when the member leaves the organisation?
How does a User Unshare a Profile?
How does a User Remove Access for Individuals?
View all 9
Email and Password Issues
3
How does a User change the email address?
How does a User reset a password?
How does a User change the password?
Security
5
Why does a User receive emails about a sign-in from a new device?
Is the CareMonkey system secure?
How does a User turn on Two-Factor Authentication?
Overview of Profile Lockdown for CareProfile owners
How does Profile Lockdown work?
Pictures
2
How does a User add a profile photo?
How does a User add a picture to the account?
eForms/Permission Requests
3
How does a User change a response to an eForm/Permission Request?
How does a User Accept and Consent an eForm Request?
How does a User check the old eForms?
iOS / Android
FAQ
6
How to download the app
Easier access with a 4 digit PIN
How to Add attachments to Medical Conditions on a Smartphone
How to view eForm Responses on Mobile for Staff Members
How to download data for offline access
View all 6
Help Desk Software
by Freshdesk