Profile and Account

Default solution folder, feel free to edit or delete it.

How often does a User need to update profile information?
Once Profile Owners (i.e., parents, adult club members, adult participants, employees, etc.) have completed a Care Profile, it is easy to keep it...
Fri, 22 Jul, 2016 at 5:57 AM
How does a User delete a Care Profile?
This article will guide Profile Owners (i.e., parents, adult club members, adult participants, employees, etc.) through deleting a Care Profile. ...
Fri, 22 Jul, 2016 at 5:30 AM
How does a User Delete or Close an account?
Important: Deleting an account will remove all data from the CareMonkey servers, and is therefore irreversible. Please make sure that...
Sun, 31 Jul, 2016 at 12:51 PM
What to do when a User is unable to enter details for a profile?
If you can't enter any details, please check the following: 1. Click Edit My Details link towards the left of the screen if you're on a ...
Wed, 27 Jul, 2016 at 8:39 AM
How does a User add an Asthma Action Plan?
This article contains instructions on how to upload an action plan to a Care Profile with existing Asthma details. If this condition is not added to...
Fri, 22 Jul, 2016 at 1:51 AM
How does a User respond to Additional Group Questions?
If the organisation requires a Care Profile Owner (i.e., parent, adult club member, adult participant, employee, etc.) to respond to questions in...
Mon, 1 Aug, 2016 at 7:52 AM
How does a User add a Note to a Profile?
The penultimate section in the Care Profile creation process is the Notes section, where you can add multiple notes and attachments that give detail...
Mon, 18 Jul, 2016 at 1:56 PM
How does a User respond to an Attachment provided by an Administrator?
Sometimes, the action plan for a Care Profile's (i.e., parents, adult club members, adult participants, employees, etc.) safety alert is held by...
Fri, 22 Jul, 2016 at 6:02 AM
Why does a User unable to get email notifications for a shared Care Profile?
Organisations can send email notifications to the (1) Care Profile Owner and (2) Secondary Carer only. If the Care Profile Owner already has shared ...
Wed, 27 Jul, 2016 at 8:41 AM
Why does a User need to upload an Action Plan?
The administrator of the organisation can make it as a requirement to upload an action plan for a certain medical condition, usually asthma and an...
Fri, 22 Jul, 2016 at 6:25 AM