When Profile Owners (i.e., parents, adult club members, adult participants, employees, etc.) receive a profile request from an organisation, sometimes, the name requested is incorrect. This could be due to a data entry error or might just be the way that the organisation has imported the information into CareMonkey.
1. When you first click the Create button, you will not be able to change the name of the profile.
A message will pop-up when you click on the box of either the first or the last name.
2. Once you have completed the profile and shared it with the school, you will be taken back to the home screen. Click the (currently incorrect) name of the profile whose name you want to change.
3. Click the Edit button on the far right of the Person Details' section.
4. Edit the name and click Save and Continue.
To fix this, you will need to create a profile with the incorrect name first (in the case below, the incorrect name is Steve Smith, and the correct name is Stephen Smith). Next, change the name once the profile is complete and shared with the organisation. This will also update the name in the organisation's database so that it shows correctly to carers and administrators.
A message will pop-up when you click on the box of either the first or the last name.
2. Once you have completed the profile and shared it with the school, you will be taken back to the home screen. Click the (currently incorrect) name of the profile whose name you want to change.
3. Click the Edit button on the far right of the Person Details' section.
4. Edit the name and click Save and Continue.
